FAQ
NO SALES TAX: You will SAVE money with us! You pay NO sales tax because we are a New Hampshire LLC. If you are shipping to Tennessee and purchased $200 that means you are saving about $19. California about $18. etc.
Your Phone Number: The phone number you provide is included on the UPS/FedEx label so that UPS/FedEx driver can call you if he/she has a problem with delivery. The best phone number to proviide is the one the driver needs to call. We might also call you if we have a question about your order. NO ONE else will get your phone number from us. No one.
Your Credit Card Info: In order for your order to process it needs to be paid for. If not paid, we do not get the order. When we receive your order, we receive the last 4 digits of your credit card. that is all. We get no expiration date, no code. It is impossible for us to charge your account - or for anyone get your credit card info from us. You are totally secure.
THANK YOU for your Order email. An email is automatically generated when we receive your order. If you get NO THANK YOU email, one of 3 things happened. #1 You entered an incorrect email address. #2 Order didn't process because payment didn't clear. #3 Most probably - you'll find the THANK YOU email in your Junk folder. If you do not find the email in junk, email us at service@wallstreetgifts.com and ask us to email confirmation of order to a DIFFERENT email address.
Shipping: Sadly both UPS and FedEx changed the way they calculate shipping in 2015. Yes, 10 years ago. This was a MAJOR change. As a shipping example, I will use the example of an 8 inch item. It will likely be shipped in a corrugated carton that measures 10x10x10 inches (10 cube). For 10 years before 2015, we paid for THREE pounds, the ACTUAL weight of the product box. In 2015 this changed. UPS/FEDEX decided to assign a weight to each size of box. Thus, a weight of 7 lbs was assigned to the 10x10x10 box - more than doubling shipping cost. This NEW type of weight is called DIMENSIONAL weight. We could ship a feather in the 10x10x10 box and you pay for 7 lbs. It gets worse! In 2018 the DIMENSIONAL WEIGHT pf a 10 cube box was raised to 8 lbs. In 2024 dimensional weight went to 10 lbs. And, shipping prices continue up. There is also a "fuel surcharge". We use UPS software to calculate shipping cost. Shipping cost is NOT a profit center for us.
The UPS/FedEx tracking # does NOT activate until your box is delivered to a UPS (or FedEx) distribution center. You may receive the number BEFORE it reaches them.
How Can I Personalize? Wall Street Gifts personalizes when possible. Different products have different types of personaliation. IF the item you are buying can be personalized, you will need to purchase the product AND the personalization at same time. For products that can be personalized, you need to add your information on the product page BEFORE you check out. To enter text you will see PERSONALIZE with a green box around the word. If personalization is not possible, you will see NO Personalize Box.
LOGO? A LOGO is possible for many, but not all, products. You need to purchase the logo - price varies - on the Product Page BEFORE you check out. In "Talk to Us" box say: emailed logo to orders@wallstreetgifts.com. The logo will be clearest on your product if what you email us will fit on item without major editing. It is best to email your logo as a vector file. Many items can use a jpg file for the logo, but image is not as clear. Once you click the PERSONALIZE button, in the top left corner you will see where you enter the text and choose the font.
Plaques for Personalization. We ship from various locations. Some locations do NOT personalize and we get around this problem by having plaques made and mailed to you. Adhering a plaque is super easy. You can request a proof in the TALK TO US if you think a proof is necessary. You need to approve any PROOF before we proceed. MOST plaques will be MAILED to you from Florida. You'll probably get the product BEFORE the plaque.
Who Are Our Customers?
WALL STREET GIFTS has an amazing array of customers which include many large companies like Parent Magazine, Bank of America, Charles Schwab, Stock Exchanges, Google. In our Horse category we have sold to rodeos, horse races and just people who are "horse" people. The Military adds to our sales too. Pentagon, Navy, Marine, Army, Coast Guard we've sold to them all. Of course, Merrill Lynch and other brokerage firms, various stock exchanges, individual stockbrokers and financial advisors. In 30 years we've had thousands and thousands of customers. We appreciate every one of them.
Platform: Our platform is Magento. That is where all of our data is processed. About 25% of all E-Commerce sites use Magento as their platform. E-Bay owns Magento. Magento provides 7 firewalls between you and us. We have never once been hacked in any way. We were one of the first e-commerce site to switch to Magento over 20 years ago.
Quantity Discounts: In our 30 years of existence our largest order was $250,000. Our smallest order $4.95 (for wrapping paper!).
Customer Service: We began Wall Street Gifts.com 30 years ago. We began in California, Silicon Valley, but left because of government dictates. We are now based in New Hampshire - a state that charges no sales tax. We are a small business. We ship from several locations. Customer Service mainly responds to emails. Some voicemails. Please be specific with your question or problem so we can answer efficiently. We make every effort to respond ASAP.
Return: Returning products that have not been personalized is fairly easy. But, you HAVE to have an RMA. Otherwise your return shipment will be refused. We ship from over 12 locations across the USA. We need to coordinate your return with the shipper. For more info, read RETURN POLICY at bottom of every page. Sometimes there is a restocking fee. The returned item needs to be in saleable condition.