FAQ
NO SALES TAX: You will SAVE money with us! You pay NO sales tax because we are a New Hampshire LLC. If you are shipping to Tennessee and purchased $200 that means you are saving about $19. California about $18. etc.
Your Phone Number: The phone number you provide is included on the UPS/FedEx label so that UPS/FedEx driver can call you if he/she has a problem with delivery. List the phone number you are most likely to answer. We might also call you if we have a question about your order. NO ONE else will get your phone number from us. No one.
Your Credit Card Info: In order for your order to process it needs to be paid for. If not paid, we do not get the order. When we receive your order, we receive the last 4 digits of your credit card. that is all. We get no expiration date, no code. It is impossible for us to charge your account - or for anyone get your credit card info from us. You are totally secure.
THANK YOU for your Order email. An email is automatically generated when we receive your order. If you get NO THANK YOU email, one of 3 things happened. #1 You entered an incorrect email address. #2 Order didn't process because payment didn't clear. #3 Most probably - you'll find the THANK YOU email in your Junk folder. If you do not find the email in junk, email us at service@wallstreetgifts.com and ask us to email confirmation of order to a DIFFERENT email address.
Shipping: Sadly both UPS and FedEx changed the way they calculate shipping in 2015. This was a MAJOR change done ten years ago. I will use the example of an 8 inch item. It will likely be shipped in a corrugated carton that measures 10x10x10 inches (10 cube). For 10 years we shipped the bank in this carton and paid for THREE pounds, the ACTUAL weight of the pig in the box. In 2015 this all changed. Now we are told the weight of the carton. In 2015 UPS/FEDEX assigned a weight of a 10 cube box at 7 lbs. This NEW type of weight is called DIMENSIONAL weight. We could ship a feather in the 10x10x10 box and be charged for 7 lbs. You pay for 7 lbs. That means ten years ago that UPS/FEDEX has DOUBLED the cost of shipping. You now pay for 7 lbs and not 3 lbs. It gets worse! In 2018 the DIMENSIONAL WEIGHT was raised to 8 lbs. In 2024 dimensional weight is 10 lbs. Shipping is NOT a profit center for us. Shipping cost continues to climb in price every year. Due to gas prices a high "fuel surcharge" is added. We use UPS software to calculate shipping cost. These are difficult times. The UPS/FedEx tracking # does NOT activate until your box is delivered to a UPS (or FedEx) distribution center.
How Can I Personalize? Wall Street Gifts offers TWELVE types of personalization. Your choice of item will be linked to the best personalization option for that product. If engraving is the best, you will be given the engraving option. Plaques can be adhered to many of our sculptures. For products that can be personalized, you will be able to add your information on the product page BEFORE you check out. You will see PERSONALIZE with a green box around the word. If personalization is not possible, you will see NO Personalize Box.
LOGO? A LOGO is possible for many, but not all, products. You need to purchase the logo - price varies - on the Product Page BEFORE you check out. In "Talk to Us" box say: emailed logo to orders@wallstreetgifts.com. The logo will be clearest on your product if what you email us will fit on item without major editing. If your logo is sent in a vector format it will be clearest look. However, many items can use a jpg file. Once you click the PERSONALIZE button, in the top left corner you will see where you enter the text, choose the font.
Plaques for Personalization. We ship from various locations. Some locations do NOT personalize and we get around this problem by having plaques made and mailed to you (from Florida). Adhering a plaque is super easy. You normally get a proof which you need to approve before we proceed. So check your email. Other personalization (not all) requires your approval to proceed.
Who Are Our Customers?
WALL STREET GIFTS has an amazing array of customers which include many large companies like Parent Magazine, Bank of America, Charles Schwab, Stock Exchanges. In our Horse category we have sold to rodeos, horse races and just people who are "horse" people. The Military adds to our sales too. Pentagon, Navy, Marine, Army, Coast Guard we've sold to them all. Of course, Merrill Lynch and other brokerage firms, various stock exchanges, individual stockbrokers and financial advisors. In 30 years we've had thousands and thousands of customers. We appreciate every one of them.
Platform: Our platform is Magento. That is where all of our data is processed. About 25% of all E-Commerce sites use Magento as their platform. E-Bay owns Magento. Magento provides 7 firewalls between you and us. We have never once been hacked in any way.
Quantity Discounts: In our 30 years of existence our largest order was $250,000. Our smallest order $4.95 (for wrapping paper!).
Customer Service: We began Wall Street Gifts.com 30 years ago. We began in California but left because of government dictates. We are now based in New Hampshire - a state that charges no sales tax. We are a small business. We ship from several locations. Customer Service responds to emails, voicemails, or chat room. Please be specific so we can answer efficiently. We make every effort to respond quickly.
Return: Returning products that have not been personalized or painted is fairly easy. But, you HAVE to have an RMA. Otherwise your return shipment will be refused. We ship from over 12 locations across the USA. We need to coordinate your return with the shipper. For more info, read RETURN POLICY at bottom of every page. Sometimes there is a restocking fee. The returned item needs to be in saleable condition.